At bp99, we understand that trust is the foundation of our relationship with every player. When you entrust us with your personal information, we take that responsibility very seriously. This Privacy Policy is designed to ensure you always know how your information is managed — transparently, responsibly, and in accordance with the latest data protection standards.
The bp99 platform operates under a strict data protection framework. All information you share with us — whether during registration, financial transactions, or when contacting our support team — is protected using the latest industry-grade encryption technology and accessed only by authorised personnel.
Information We Collect
Bp99 collects your personal information through several key channels — including the account registration process, gaming activity, financial transactions, and your interactions with our customer support team. The following are the categories of information we collect:
Personal Identity Information
- Full name as it appears on your official identification document.
- National identification number (MyKad) or passport number.
- Date of birth for age verification (18 years and above).
- Full current residential address.
- Active mobile phone number.
- A valid and active email address.
Financial Information
- Bank account details (bank name and account number) for deposit and withdrawal purposes.
- EWallet details such as your Touch 'n Go or GrabPay account registered in your name.
- Deposit and withdrawal transaction history within the bp99 platform.
Platform Usage Information
- The IP address of the device used to access the platform.
- Device type, operating system, and web browser version in use.
- Game history, betting activity, and account performance data.
- Login and logout timestamps, as well as pages visited within the platform.
bp99 only collects information that is strictly necessary to provide our services, fulfil legal obligations, and ensure platform security. We do not collect irrelevant or excessive data.
How We Use Your Information
The information we collect is used solely for lawful and transparent purposes. bp99 will not use your personal information for any purpose not stated in this privacy policy without first obtaining your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management and verification (KYC) | Identity, identification documents | Legal obligation |
| Deposit and withdrawal processing | Financial information, banking | Contract performance |
| Account security and fraud prevention | IP address, login activity, account activity | Bp99's legitimate interests |
| Customer support and complaints resolution | All information related to | Contract performance |
| Compliance with regulations and legislation | Identity, financial transactions | Legal obligation |
| Service improvement and user experience enhancement | Platform usage data | Bp99's legitimate interests |
| Promotional communications (with consent) | Email, phone number | User consent |
You may withdraw consent to receive promotional communications at any time by contacting our customer support team. Withdrawing consent will not affect your core account services.
Data Storage and Security
The security of your personal information is bp99's absolute priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, data breaches, and misuse.
Technical Security Measures
- 256-bit SSL encryption: All data transmitted between your browser and bp99 servers is protected using industry-grade TLS/SSL encryption.
- Data-at-rest encryption: Sensitive data stored in our databases is encrypted using the latest AES-256 algorithm.
- Multi-layer access controls: Only authorised staff with a legitimate business need may access players' personal information.
- Two-factor authentication (2FA): bp99's internal systems use 2FA for all administrative access to prevent unauthorised entry.
- 24/7 security monitoring: Our cybersecurity team monitors bp99 systems around the clock to detect and respond to threats swiftly.
- Periodic security audits: bp99 conducts regular penetration testing and security audits by independent third parties.
All bp99 player data is stored in data centres that meet international security standards. Our data centres have automatic backup systems and a comprehensive disaster recovery plan to ensure continuity of service.
Sharing Information with Third Parties
Bp99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we need to share your information with certain parties to ensure our services function properly and remain compliant with the law.
Third Parties That May Receive Your Information
- Payment service providers: Financial institutions, partner banks, and eWallet providers that process your deposit and withdrawal transactions. They receive only the minimum information required to complete each transaction.
- Game software providers: Companies that supply games to the bp99 platform may receive anonymised game data for technical and maintenance purposes.
- Cloud service providers: Technology infrastructure partners that carry out the technical operations of the bp99 platform under strict confidentiality agreements.
- Regulatory bodies and authorities: bp99 will disclose required information if mandated by law, court order, or directive from a relevant regulatory authority.
- Anti-fraud agencies: In cases of suspected fraud or money laundering, information may be shared with relevant agencies for investigation purposes.
All third parties with whom we share information are bound by strict data protection agreements and are only permitted to use that information for specified purposes.
Cookies and Tracking Technologies
The bp99 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and collect analytics data that helps us continuously improve our services.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operations.
- Preference Cookies: Saves your personal settings such as language preference and display theme so you don't have to reconfigure them each time you log in.
- Analytics Cookies: Helps us understand how users interact with the platform, which pages are most popular, and where improvements are needed.
- Security Cookies: Used to detect and prevent suspicious activity such as unauthorised login attempts or cyberattacks.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the bp99 platform.
Your Rights as a User
As a bp99 platform user, you have important rights regarding your personal information. bp99 is committed to respecting and facilitating the exercise of these rights in a straightforward and efficient manner.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request that we correct any inaccurate or incomplete information in your records.
Right to Erasure
Under certain circumstances, you may request that we delete your personal information from our systems.
Right to Object
You may object to the processing of your information for specific purposes, such as direct marketing.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request that we restrict data processing in certain situations while a resolution is pending.
To exercise any of the above rights, please contact the bp99 customer support team via Live Chat, available 24/7. We will process your request within 30 business days.
Data Storage and Retention Period
Bp99 retains your personal information only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations.
- Active account data: Retained for the duration your account remains active on the bp99 platform, plus the minimum retention period required by law.
- Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax laws in Malaysia.
- Security and access logs: Retained for 12 months for security investigation and fraud detection purposes.
- KYC Documents: Retained for the period stipulated by regulatory authorities, typically a minimum of 5 years after account closure.
- Support communication data: Retained for 3 years for reference and further complaint resolution purposes.
Once the retention period expires, your data will be securely deleted or anonymised using established and audited data deletion procedures.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal information, we encourage you to reach out to us directly. The bp99 data privacy team is committed to providing thorough and timely responses.
You can reach us via:
- Live Chat: Available 24 hours a day, 7 days a week via the chat button within the bp99 platform.
- Email: [email protected]
Bp99 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to you via in-platform notifications or email. The latest update date is always displayed at the top of this page.
Continued use of the bp99 platform after any changes to the Privacy Policy are published will be considered your acceptance of the revised terms. Please review this page periodically to stay up to date.